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Community Activity
Upgrade from Legacy FTTC to New EE Full Fibre
I recently upgraded my legacy EE Fibre Plus plan (FTTC 80 Meg) to New EE Full Fibre 150 (FTTP 150 Meg), but could just as well have been any Full Fibre up to at least 1 Gig. It all went smoothly as to be hoped & expected. In early Dec. 2024 I ordered...
Resolved! Immoral and illogical early termination fee (moving from Plusnet)
EE and Plusnet are - apparently - exactly the same company.So why do Plusnet charge a termination fee when an EE salesman persuades me to switch.And why does the EE salesman say I will definitely get the termination fee back?You can't have it both wa...
Orange internet light onTP-Link Archer AXE75 router on full fibre.
I have full fibre broadband and poor WiFi, so I bought an TP-link Archer AXE75 router. I installed it OK but the Internet light is orange, and I cannot log in to the router as there is no connection. Reconnecting the original equipment works as befor...
Not able to make voice calls while roaming in Portugal since electricity outage
On 29April there was countrywide outage of power in Spain and Portugal which also affected mobile phone networks etc. I am in Portugal and have not been able to make voice calls since. I have rebooted my phone many times, turned off automatic network...
Calls keep dropping
Hi All.I bought into EE services back in February 25 after around 10 years away and being with VF. Unfortunately, i also bought a new Samsung S25 Ultra shortly after. (Makes it difficult to tell if its the device or the network).It does feel like ...
Cardiff interview request
hi i have applied to be a customer service advisor in cardiff and have gotten interview requested and have had nothing back for a week and a half would be massive help to get this sorted as i really need a job and have a good CV with relative skills...
Mobile service in Ireland
Hello, arrived in Ireland yesterday and we are unable to make any calls. Data working but calling is barred. I contacted EE before leaving and was told all set up for roaming, received message ‘Welcome to Ireland’ we have resorted to buying a local s...
Resolved! Samsung galaxy s25 ultra free headphones
Hi I gat the Samsung galaxy s25 ultra and it said it comes with a pair of headphones. I haven't got them. I was told to wait for a code. I haven't received it. Please could you let me know what to do please
Leaving.
I am trying to find my PAC number in order to leave EE but I can’t find it anywhere?! Why is it SO hard to leave something you’re not happy with!!!
Broadband charge
Guys... Just curious, I seem to remember taking out a two year contract with BT which was due to end in December of last year. Then EE took over, and suddenly it's now a year contract!I'm finding the charge for the full fiber rather steep compared to...
