Mobile Services

No service for a month

I have been with EE for several years now and signal where I live is normally fine but it's been a month now with no service. It's a town called Forres, in Moray. The website keeps showing you're away of the problem, how long can it take to fix a cel...

Why do l have “no service”?

I have had “no service” for the last 24 hours. I can still make and receive calls if l am linked to the internet and can use “WhatsApp”. , but don’t know why l can’t send/receive  messages or make/receive calls normally.Please help!

Free £2 per day EU roaming

Hi Can anyone explain the free £2 per day EU roaming that is shown in my plan add ons.When we landed in Portugal I got a text message saying you’ll pay £2 per day to use your plan allowances. Just confused at the moment is it free or not. My old BT a...

Roaming in Uganda

I am planning to go to Uganda, i would like to know how much i will be charged for roaming, for example how much it costs to call back to uk per minute, and how will i use internet? will i need to top up before i fly out? Thank you.

Upgrade

Is my mobile due for upgrade 

Cant call germany from uk

I can receive calls from germany but i cant call the number back, keeps saying its barred. No barred settings on my phone are activated and i reset the network.

I have added a add on while abroad but it is. It working

Old number doesn't work for sms

My old number has been transfered but text messages I send still have the number that came with the new sim card. My phone is a MI 10T lite.

Texting while abroad

Hi I am currently in San Francisco and need to send a text message to a local cell phone I have the number but im unsure if I need to add an international code or exactly how I proceed can you advise?