Why are EE so damn useless?

[wackeeracer]

On a Sim only plan - paying £22 a month for 100gb data and using 60gb - asked to reduce it - was offered 200gb for £25?? Asked for something less - cant do it only have 25gb or 200gb???

Asked to upgrade my Sim to 5g - ordered yesterday - 23:30 today - no service **bleep**!!!!!

[EssexBoyEE]

Once you start a Pay Monthly Contract you are obviously committed to that Term, so unfortunately you cannot change your Monthly Commitment to a lesser amount, although you can upgrade to a Higher contract value, this is probably why you've been offered double data allowance for another £3 a month on your existing Contract, which is a cheap upgrade TBH. 

[wackeeracer]

I'm out of contract ...

I asked to reduce spend not increase so why offer to charge me more for data I was already told I don't use?  Maybe customer service reps should listen ...

But then again they did manage to leave me with no service at all so perhaps having ears is too much to ask

[EssexBoyEE]

Well, if your out of Contract, you didn't mention that by the way, then you are free to change your Plan to any new Plan of your choice.

Just a suggestion, but if it was me, I would do some homework on what new Plans are available then give CS a quick call and steer them with your ideas and ask what options are available to you as an existing Customer.

[Northerner]

Hi @wackeeracer 

I had some sympathy with your situation until I read the tone of your posts, which are just unnecessary curt.

For the data package you have at 100GB for £22 you are already paying way below equivalent SIM only packages for that price. This means either you have a discount or you are on a legacy tariff. As you were offered a higher tariff then that implies it's a legacy tariff and new tariff would cost you more as that is the closest equivalent EE offer. 

As @EssexBoyEE says you should do some research before calling.

SIM only 24 month

Thanks