Mobile Services

Re: Roaming in Mexico not working

Hi I'm currently in Mexico have a huawei p30 lite. Paid and activated roaming abroad. I have no connection to any network just emergency calls yet my mates phone is working. Help please urgently. Need to contact my elderly mother daily. 

Messages

When messages sent show as temporary no I received when joined ER but calls etc show as the No I transferred from bt

Bromley coverage

Hello. For some days now the EE signal in Lansdowne a road Bromley has been poor.   On average one or two bars.   calls are also regularly dropping.  is anyone the wiser ?   I only switched over from Vodafone a year ago and never had this issue previ...

All Calls

EE Roaming charges

I was away last month in France for a week where I used data. Why am I being charged again this month when I haven't used it since?? 

Cannot make calls from Spain, just 3 beeps and then cut off

I wonder if anyone can help?  I am in Spain.  Have 4G and a great signal, can access internet and receive calls just fine, but when I try to make a call I just get three beeps before getting cut off.  It’s the same across all available networks.  Its...

Can you give wifi calling priority even when there is some mobile signal?

This question was discussed a couple of years ago, but I just wondered had there been any new developments in 'forcing' your phone to prioritise WiFi calling. Sometimes I note on my phone that when I do get a stray 1 bar EE signal inside, VoWiFi is d...

Not access to data and phine

Dear all,I am now in Swiss. I bough an hour ago a 100 min call add-one, and also 10 gigabyte (or maybe 15), I received confirmation sms very quickly from EE. But I can not neither recieve any data, any call, make call, or even send sms to EE. What sh...

Phone calls

Hi - I can’t make phone calls on my phone. Wi-Fi enabled call are working though. I can’t call EE and the message system is down. I can’t find a chat line. Is there another way of contacting them? IThanks 

Can send SMS, cannot receive SMS

I can send SMS messages to other phones but never receive messages.I am in the UK.This is a pay as you go sim.