No network service

[Ballsbreak]

Hi I have a problem. Roaming in EU and don't have any service. Can't even call support. How can I get help?

[Leanne_T]

Hi there @Ballsbreak

Thanks for coming here. 

Are you with us on pay as you go or pay monthly? 

If you have a pay monthly account, did you check roaming was set up before leaving the UK? 

Leanne.

[Ballsbreak]

No I didn't check it. And actually it was the first use of a sim card in
EU. Probably I deen to insert it first in the UK?

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xxxxxxx xxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Leanne_T]

Hi @Ballsbreak

Is this a pay as you go SIM? 

Leanne.

[Ballsbreak]

I don't know if it is pay as you go, but I activated a 15£ pack.

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Evgenii Malakhov

[Leanne_T]

This is pay as you go, if you have a pack @Ballsbreak

The SIM would need to have been activated on the EE network by making a call or sending a text before this would work abroad. 

The SIM won't work until this is completed. 

Leanne.