Mobile Services

Roaming not working

HiI'm currently in NZ and before I left the UK I texted 'roaming pass' to 150 and received a confirmation text saying I'll now be charged extra. But I am not able to call, text or use my mobile data here in NZ. I've checked that roaming has been turn...

do I need roaming to use wifi abroad?

what is the best way to use my phone in costa rica?do I buy a EE roaming addon or purchase a sim in costa rica?what is required just to use wifi?

Data Roaming Costs in St. Lucia

Hi,I have a trip coming up to visit family in St. Lucia and Trinidad. I have looked online and cannot for the life of me find any details about the cost of using data in either of these locations. They are not available in any of the roaming packs bu...

Cannot make calls from UK SIM whilst abroad on iphone 12

I am in the US.  I have a physical EE UK SIM on an unlimited pay monthly contract and a physical US SIM from another provider.  Since yesterday afternoon I cannot make calls when my UK SIM is installed (it was working in the morning).  Prior to that ...

Roaming in Morroco

Hi,I'm a bit confused on the roaming pass. I just need to use my phone to receive a call when I will be in Morroco for a set time, only for a day. I won't need to use my phone again.What can I do.Thank you 

Hi all I'm in France and it says outgoing calls are blocked when I try to phone

Re: Usa wifi calling

I have just been charged a hairy fortune for calling the USA from the UK. Could I have done this over WiFi? 

Cant call one person on my phone

I can't seem to call one person from my phone but I can phone other people on my phone 

Error code 0

Hi Sky have sent me a number to text them to help resolve some billing issues.  the number starts 4486 and ends 5492 and is 11 digits long.  I've tried to send them the text they require but I get "Cant send message with EE Error code 0.  I've tried ...