Mobile Services

Re: Isle of Man

As far as I understand, the IOM is NOT part of the EU so I will ask the same question, should I get a local SIM card when I come to the IOM? On Jersey I was told to get a local SIM there or face a huge charge for data and telephone calls!

HD calling to Three number only works one way

Hi, I am testing calls between EE and a new Three number. I can call from Three to other providers including EE and the call is in HD (AMR-WB).I can call from Vodafone to the Three number and it is also in HD (AMR-WB) however when I call from the EE ...

Can’t make or receive calls

New phone, inserted SIM card but cannot make or receive calls, the call ends as soon as I dial it, have removed sim & reinserted, have also reset network settings & restarted the phone, any ideas please? by the way I can make WhatsApp calls

Roaming charges

Am I right that if your mobile phone contract was taken out pre Brexit (?) - I have a contract that was taken out in 2018 - roaming charges do not apply? Also, if that is correct, does it only apply to European countries or is it worldwide? We're of...

Calling a UK mobile that is currently overseas

HI, just called up to query my roaming bill and one of the things I was told that whilst I was overseas, if someone called my UK mobile number that they ( still in the UK ) would be charged for making an international call.Is that actually right? See...

Roaming fail

Hi I'm roaming in Portugal and the service appears to be nonexistent. I switch to my EE SIM and no data at all. Can someone help?

Resolved! Receiving Text Messages From Abroad While in UK

Hi guys,I’m just wondering if my EE plan can receive a text messages like OTP, notifications, promo alerts, from the bank outside UK? do you have any idea if EE will charge me for each messages I received?I registered my UK number (EE pay monthly pla...

Resolved! Re: suspended number

Why can't I ring 0909 number of me monthly contact

Calling USA from EU

I am in Italy and need to call the USA. Is there an add on which covers this?

Resolved! Roaming

I need to speak to someone at EE regarding aspects of roaming in the USA which I don't understand. Can anyone give me a phone number where I can actually get to speak to a human? I've tried 150, but it just keeps me going round in circles with variou...