Mobile Services

Re: I’m I. Antigua and can’t unblock roaming what can I do?

Can't make calls, EE staff spent lots of my money calling me in Antigua to try to resolve and selling me a one month roaming pass I didn't want (I am happy to pay the by the minute charge their text on arrival said was automatically available) but I ...

Unable to contact EE

I’m in Canada, I purchased a data add on package before I left at great expense to use my current allowance while here. I’m getting no data, no signal - tried restarting phone, updating software etc. - EE seemingly contactable solely by phone (I don...

Resolved! Roam Abroad Pass

Like others, I have found the information about the Roam Abroad Pass on the ee website, less than comprehensive. Please can anyone answer the following questions:1) Can a select a specific start date in advance?2) Does the charge apply per calendar ...

Re: Roaming not working despite everything being enabled

I also have this exact same problem. Arrived in Spain and I can’t use my data at all even though it says 5/4G. Did you ever get yours sorted?

Resolved! Re: Turkey roaming

Hi I had the same issue. If you get any help from EE can you please let me know too? Thank you

Resolved! Data roaming eu

My daughter is in EU and can’t set up her data roaming. She texts 150 and it doesn’t accept the text. What choices does she have? Thanks

Resolved! No Calls or Texts Abroad

I am currently in the USA on holiday. I added the Roam Abroad Pass before I came. I can use data while here but calls and texts aren't working.I have tried texting ROAMING to 150 but because I have no texts it won't send. I have tried to go to my acc...

Getting a code while abroad

Hi there, I am currently in north Africa and trying to get a verification code from my Paypal account, however nothing is being received, I also cannot call the EE customer service - the call is not going through. What do I do?

Resolved! Re: Contacting EE from abroad with a phone that won't work

Hi, I want to bump this thread please. I am abroad, have the EE app, have nothing but SOS on my phone so cannot phone... I can't get wifi calling started, or send a text, and desperately need to speak to someone live online chat! How can I instigate ...

Changed SIM in my phone now my sister is showing user busy

My sister and I are both with EE. She has an Oppo phone and I have a Samsung A54. Never had any problems until yesterday when I called her and it was showing user busy which turned out to be incorrect.I have always had the same number but my last p...

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