No network on USA

[AdamDodds]

I'm having the same issue.  Arrived in Chicago yesterday (26th).  Not connected to a service (I hadn't text roam before leaving admittedly). I contacted the EE messaging help via the app.  They said they had activated it and restart device in 30 mins.  I did restart 50 mins later, no luck.  Got back in touch, they said they were looking into it, did something, who knows what. Said it may just be the networks taking time to update. Restarted an hour and 15 later, no luck. Tried multiple times since, latest at 4.30pm (10:30PM UK) which is 6 and a half hours after they said give it an hour.  They're closed now so will need to wait til the morning to contact again. Tried manual connection too not working.  Data roaming is turned on on the device and I have roaming as an inclusive extra.  Hoping it can be sorted before Saturday when I start driving a road trip and really want to use Google maps for directions. 

[bristolian]

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@AdamDodds wrote:

Arrived in Chicago yesterday (26th).  Not connected to a service (I hadn't text roam before leaving admittedly). I contacted the EE messaging help via the app.  They said they had activated it and restart device in 30 mins. Data roaming is turned on on the device and I have roaming as an inclusive extra.

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I've moved your post to a new thread, your symptoms have some of the hallmarks of roaming not being enabled.

Data roaming is simply a device-level setting enabling the use of mobile data whilst already roaming. The inclusive extra you mention is simply a billing add-on to reduce the cost of roaming.

What matters is roaming enablement on your SIM/account to enable access to foreign networks - and also for those foreign networks to accept your SIM.

Until any higher-order issues are resolved, it will be impossible to be certain your individual permissions are correctly in place.

[AdamDodds]

Thanks, I feel like it's that something needs to be enabled (if I'd known I had to text before I left the UK to enable I would have, but as I never had to previously I didn't realise), clearly that's not getting through in the understanding when messaging the ee guides on the app.  I'll try the Skype option in the morning.

[bristolian · Accepted solution]

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@AdamDodds wrote:

Thanks, I feel like it's that something needs to be enabled (if I'd known I had to text before I left the UK to enable I would have, but as I never had to previously I didn't realise), clearly that's not getting through in the understanding when messaging the ee guides on the app.  I'll try the Skype option in the morning.

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As per the post immediately about yours...

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 9566000 using a web-calling app such as Skype over WiFi.