The EE Community

billing

I have received an email saying I have an over due payment only had my phone for two weeks they are saying for a business account I dont have any business of any kind not even used my mobile yet 

No WiFi connection

I have an issue with my WiFi. It is connected fine according to EE. Yet it won't let me onto my WiFi. Says I have to contact my broadband provider. ( yes my bills have been paid) has anyone else had this issue? How was it resolved?

SMS messages show wrong number after porting to EE (Samsung S25 Ultra)

Hi everyone,I’ve recently ported my number from 3 Network to EE. Calling works perfectly and shows my correct, ported number — but when I send SMS messages, they appear to come from a different (temporary) number. I’m using a Samsung S25 Ultra, and e...

my daughter has arrived on holiday in the Canary Islands and she got the welcome txt from new with the link to get roaming 7 day package. When she clicked on it this is what she got. why is this? it seems to be a bit of a farce for holiday maker hav...

ee top up Vesta

1 May received text from 150 telling me I had used 80% of minutes allowance.I only call with wifi calling.1 May received text from 'EE' thanking me for topping up. Bank notified me of ee Vista payment.6 May no top up has been applied, no service avai...

4G/5G Network Bands

Hello,I will be purchasing a Vivo x200 Ultra which runs on a Chinese ROM with Google services and am looking to switch to EE Sim only shortly. Can anyone confirm if the phone will work on EE with the confirmed network band support below:4G: TD-LTE : ...

I’ve had the same issues in the US. 1) have previously been able to make calls on other holidays2) manually tried other networks and none work3) can’t make in country calls - no calls at all (unless on wifi or 4G (WhatsApp/facetime))

ordered a new phone and yet again no contact from ee

Broadband Router

I’m in the process of switching from BT full fibre to EE 1.6GB, install date is the 16th, Openreach engineer is coming to swap out the ONT box. Just wondering if I should expect to receive my new EE router beforehand or if the engineer will be bringi...

MOBILE DATA ERROR

PAYG PHONE, IPHONE 5S, VERSION 12.5.7  SHOWING NO SERVICE, CANT MAKE OR RECEIVE CALLS OR EVEN TEXTXAND GET THIS ERROR MESSAGEmobile data upload failed, your iphone cannot make and receive calls or access mobile data until it has been updatedWON.T UPD...