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Where has my service gone?

abellewp
Explorer

I am in Australia, and have paid to being to use my phone. It was working fantastic until last week and now only working on wifi, and my phone only shows 3G. I checked my billing and it said I was up to date. 
I may need to update my credit card, which I have tried to do with no luck. Please help me, very difficult to be on the road without ways to contact people. 

11 REPLIES 11
Katie_B
EE Community Support Team

Hi @abellewp

Please keep us posted when you have been able to speak with another agent. 

If you have any questions in the mean time please be sure to let me know, 

Katie

Katie_B
EE Community Support Team

Hello @DJW31

Welcome to the community. 

I hope you're having a wonderful holiday in Perth. 

I have responded to your other post. 

Speak soon, 

Katie