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When does my discount finished + leaving EE

michita
Explorer

‎26-09-2022 05:40 PM

Hey! 

I got a £5 monthly discount because i got broadband with BT and was wondering when will this discount finish. 

Also would like to know what are the steps to leave EE. And if i am in contract do i need to pay anything? When do i need to let them know? As they never answer the phone i am a bit worried. 

thanks!

 

michelle

0 Helpful
13 REPLIES 13
michita
Explorer
In response to XRaySpeX

‎26-09-2022 09:36 PM

Is the discount applied to me?

Sent from Outlook for iOS<>
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to michita

‎27-09-2022 08:14 AM

Hi @michita,

The discount will be applied automatically, three months after your contract ends.

James

0 Helpful
michita
Explorer
In response to James_B

‎27-09-2022 08:28 AM - last edited on ‎27-09-2022 09:08 AM by EE Community Moderator

Hi,

My contract ended on February 2022 and there’s no discount applied. Only the £5 I mentioned before.

Thanks!

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to michita

‎27-09-2022 08:46 AM

Hi @michita,

Our Customer Care Team will be happy to check this has been applied to your account if you get in touch.

Thanks

James

0 Helpful