Voicemail not activated

Podracer · ‎07-08-2022

As per subject. I'm on £1 talk and text which works reliably. Using a Nokia 130.

I can get through to the VM service via 222 or holding the 1 key.

I get "I'm sorry, but you don't seem to have voicemail activated on your account"

If I call the mobile then "The person you are calling isn't accepting messages right now, why don't you...."

If I text VM ON or VM OFF to 150 I get a text back saying this has worked, for example: "Your request to turn on call divert to voicemail has been successful".

I have tried VM OFF, phone off, phone on, VM ON. Still the same.

Twice chatted online with assistants who claim to be able to reset this remotely, one suggested the sim was "3G compatible" and I should request a new one, is this plausible?

Podracer · ‎11-08-2022

Ok folks, a new EE SIM card is now installed and I can get through to voicemail, plus the "message waiting" icon has cleared 👍 This is good. Thanks to EE and tech support.

However - before I changed the card, I copied the contacts on the old card into phone memory. When I try to copy contacts to the new SIM it says "Target memory full". Eh? Full of what? I'll probably start a new subject on this...

View solution in original post

Northerner · ‎07-08-2022

Hi @Podracer

Are you on an EE account or one of the old legacy accounts?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Podracer · ‎07-08-2022

Hi Northerner, we used to be on Orange, pretty sure that's a yes.

XRaySpeX · ‎07-08-2022

When texting NUMBER to 150 what network does it say you are on?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Podracer · ‎07-08-2022

Hi XR it says we're on an EE plan, but the reply is from OrangeCust 150.

XRaySpeX · ‎07-08-2022

The But? Does the text actually have the word "OrangeCust" in it or is it just that you happen to have a Contact named "OrangeCust" for the number 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Podracer · ‎07-08-2022

Good spot there - it was a contact I must have saved an age ago.... Sender is just "150"

Leanne_T · ‎07-08-2022

Hi @Podracer

Thanks for coming here.

Please give us a call on 150 and the team will get this looked into for you 🙂

Thanks.

Leanne.

Podracer · ‎07-08-2022

Spoke to nice chap now giving it 24hrs to set. Possibly old Orange SIM problem, will let you all know the outcome.

Leanne_T · ‎07-08-2022

Let us know how you get on @Podracer

Thanks for coming back and updating us.

Leanne.