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Voicemail alert but no voicemail messages

DawnMc
Visitor

I have just returned from a trip abroad and since switching my phone back on I keep receiving a notification that I have a new voicemail, however when I call voicemail it says I have no messages. I’ve tried turning off badge notifications then switching phone off and on again but it hasn’t worked. 

23 REPLIES 23
Julie291
Visitor

Force stop in settings it will disappear 

This worked for me,

         Thank You👍🤗

Didn't work for me either getting bored with this now may possibly move to another provider

Hi

Will this method stop this from happening completely? I'm getting these notifications daily and there is no voicemail being left! 

Thanks this worked!

Hi Christopher

This is clearly a known issue with EE, why hasn't a permanent fix been put in place which doesn't involve us having to ring ourselves, leave ourselves a message then call our voicemail and fully listen to the message we just left ourselves?

  

Christopher_G
EE Community Support Team

Hi @bigal5991 

These steps can often fix the issue without needing to contact our support team. However, if it doesn't or you'd like us to look into it further, I recommend getting in touch so that our technical team can raise it through your account.

Chris

Jonnoboy61
Visitor

I’ve got the exact same issue which is extremely annoying.  The suggested solution(s) don’t work for me.  I’d be grateful for any other suggestions/ideas before I change providers.


@Jonnoboy61 wrote:

I’d be grateful for any other suggestions/ideas before I change providers.


Suggestions are in the post immediately above yours. Reporting the issue to EE-CS is the next step.

unfortunately it is not working for me. actually I am getting more notifications now.