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Using phone abroad

pan20355
Visitor

pan20355_0-1704798064904.pngHi

Hi 

we are charging me for using my phone in Mexico?

I think yet again they are trying to steal money off their customers 

any views from you all ?

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @pan20355 

Welcome to the community.

Could you explain a bit more about what's happening please? We'll do our best to help.

Chris

XRaySpeX
EE Community Star
EE Community Star

As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £25 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/mexico.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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