Using phone abroad
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09-01-2024 11:03 AM
Hi
Hi
we are charging me for using my phone in Mexico?
I think yet again they are trying to steal money off their customers
any views from you all ?
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09-01-2024 01:17 PM
Hi @pan20355
Welcome to the community.
Could you explain a bit more about what's happening please? We'll do our best to help.
Chris
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09-01-2024 07:21 PM
As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £25 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/mexico.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
