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Using phone abroad

Carolahoz
Visitor

‎08-04-2023 11:53 AM

I cannot make any calls or roam on my phone when I am in Spain. I cannot call EE either, I had no issues before

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎08-04-2023 12:23 PM

Does "I had no issues before" mean you have used this same phone abroad previously?

If so, this may be a local network issue and connecting to a different Spanish network may resolve.

0 Helpful
Schockwave
EE Community Star
EE Community Star

‎08-04-2023 12:23 PM

Hello @Carolahoz ,

Welcome to the community,

If you have Skype, you can ring EE for free:

https://ee.co.uk/contact-ee/account-billing/mobile

Have you rebooted your phone? Have you done a manual search for a network?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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