Using phone in Australia

[laurenhutton92]

Hi I’m currently in Australia for two weeks and really need to receive a text message on my phone but my phone will only work on Wi-Fi. I’ve switched my roaming on but nothing happens. Any help would be appreciated. Thanks 

[Christopher_G]

Hi @laurenhutton92 

Welcome to the community.

Is it definitely a text message and not an iMessage or message through a messaging app? Does your phone show a connection to an Australian network? Are you on contract or pay as you go?
Chris

[laurenhutton92]

Hi @Christopher_G 

Thank you for replying. 

yes definitely text message and no my phone doesn’t show connection to an Australian network. I’m in contract.

thanks again,

lauren.

[Christopher_G]

Are you in an area where others can get a mobile signal, @laurenhutton92?

Chris

[laurenhutton92]

Hi Chris,

yeo everyone else has signal.

thanks,

lauren 

[Christopher_G]

OK, thanks, @laurenhutton92 

I would recommend speaking to our technical support team. Other users in a similar situation use VOiP services such as Skype to call us.

Chris