Unable to receive international calls from one number on UK mobile

atcusack · ‎22-08-2023

Hello,

I am unable to receive international calls from a relative's mobile phone on my UK mobile. My relative has sufficient credit on their mobile phone. Their number is not blocked. They are also unable to call my EE landline. Any suggestions? I'm on a monthly EE contract.

XRaySpeX · ‎22-08-2023

@atcusack : On what network is your relative & on what type of plan?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian · ‎22-08-2023

What happens when your relative tries calling your numbers? Are they greeted by any audible announcement, your voicemail or an error tone?

If it's your voicemail, this would suggest a block has been inadvertently placed on their number by yourself. If something else, there may be a routing issue, in which case your relative will need to report the problem to their network provider.

atcusack1 · ‎25-08-2023

Many thanks bristolian for helpful advice. Problem resolved with the help of my relative's mobile provider!