Unable to receive SMA while in Ghana

[Law53]

I am  on PAYG and since I arrived in Ghana SMS has stopped receiving I only received sms for couple of  days and its stopped, I can receive call OK, I tried changing roaming network to either Vodafone or MTN and both comes out as NO service and cant connect to the two networks listed when I go manual network select. I can only roam on AirtelTigo network. Without SMS I cant receive OTP for other service I need while away from UK.

[Law53]

Katie, I have spent hours with CS on the phone and on X (twitter) DM and they don't have a clue and instead of raising the issue further up they have just wash it under the carpet until I return back to UK . I have even raised the issue with Togo GH the roaming partner of EE to at their end why this is happening now, I have been coming here every year and this is the first time I have faced issue with EE roaming. 

[James_B]

Did Technical Support raise a single user fault ticket for you, @Law53?

James

[Law53]

Nop they didn't they just blame local network.

[bristolian]

Roaming networks wouldn't differentiate between mobile-originated & automated-type SMS.

That's done by EE's core network. I suspect CS wouldn't realise this.

[Law53]

It's not only automated messages, CS even sent me text message and I did not receive it, Several OTP's from Amazon and other banks OTP was never received. EE has an issue and don't want to acknowledge it.

[Katie_B]

Hi @Law53. 

Are you still currently abroad?

Katie

[Law53]

Yes I am .

Kind Regards
Lawrence

[Leanne_T]

Thanks @Law53 

I would advise getting back in touch with our tech guides to get this looked into again and see if they can suggest anything else for you to try. 

Leanne.

[Law53]

Miracle just happened, I just  received my usual automated text message @ 17:02 , not sure who has rectified the issue,  AirtelTigo  Ghana or EE  since I reported the  issue on both network. I will wait for tomorrow' message to confirm this is actually fix and will close the issue. I will love to know what the cause of the issue was but I doubt I will get that.

[Christopher_G]

OK, thanks for the update, @Law53 

Let us know what happens.

Chris