Unable to receive OTP when travelling in India

[prajwal88]

Hi,

I am travelling in India and unable to receive OTP messages from my bank. I have also bought a sms roaming add-on but this has not helped. 

Please can you help resolve this issue at the earliest.

Regards,

Prajwal

[Christopher_G]

Hi @prajwal88

Welcome to the community.

Could you try connecting to a different available network to see if the message(s) come through?

Chris

[prajwal88]

Sorry, I tried that it has not worked.

It seems there is some type of block on otp messages. Please can this block
be removed.

[bristolian]

Does your phone show signal indicators of a local network? That should prove the roaming facility is active.

Can you receive text messages from other mobiles?

[XRaySpeX]

Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used the SIM in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?