Community Activity

Website and app pointless

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs...

150 not working - SMS

I can't contact 150 via SMS. I can call but it doesn't provide me with the information I need. I wanted to understand my roaming charges for Belgium. 

SunshineS by Investigator
  • 53 Views
  • 6 replies
  • 0 Helpful

Charged twice

I have been charged twice on my phone bill, I paid my phone bill early due to extra charger, I was told the direct debit would t be taken out as I had paid …unfortunately the payment as been taken out and I’ve paid twice..how to I go about sorting th...

Update Network Setting & tethering active

Just got an update to network settings message. after accepting - I now see the tethering icon shows it as active. I have checked and it’s not one of my devices. meanwhile I have turned off wifi/bluetooth connectivity to stop it. how do I check that ...

DPenney5 by Explorer
  • 52 Views
  • 3 replies
  • 1 Helpful

Transfer from Virgin Broadband to EE full fibre

I have a big brown Virgin box on the outside front wall of my house and cabling put under the front lawn from the pavement. Will this box be removed and replaced with EE s own cabling and box through the existing ducting or will it all have to start ...