04-04-2019 06:08 AM
Hi,
I can receive calls and text abroad but not make them? Data is fine incl. FB, WhatsApp etc roaming on, tried reboot etc.
any ideas?
thanks
Solved! See the answer below or view the solution in context.
04-04-2019 06:30 AM
Hi @Fatmoz
Log into your account and under menu - manage your device make sure international calls is activated.
Thanks
04-04-2019 06:30 AM
Hi @Fatmoz
Log into your account and under menu - manage your device make sure international calls is activated.
Thanks
04-04-2019 06:54 AM
Thanks, it was off. Turned on now, said it could take 24hr but hopefully that’s the problem solved, cheers 👍
03-10-2019 06:44 AM
Argh, I can't make calls either. Logged into my account, and turned this option on.
But still nothing and this morning when I logged on its be deselected again
Help
03-10-2019 10:43 AM
Hi @Gla98avb
Welcome to the community.
I recommend getting in touch with our Mobile Care team as soon as possible.
If you have access to an EE phone, you can call 150 from abroad.
Otherwise, it may be worth contacting our live chat team. You can get in touch by logging into your My EE account through a desktop/phone browser and browsing the help pages. When someone is available, a pop-up window will appear asking if you need help.
Hope this helps.
Chris
24-01-2022 02:55 PM
24-01-2022 03:22 PM
Hi there @fran36
Thanks for coming to the community.
If you are unable to change the settings, you would need to give us a call from another phone on +44 7953966250 and the team will get this looked into for you.
Thanks.
Leanne.
25-03-2022 10:32 PM
So I tried this and I was able to see that these were off - data roaming and international phone calls. But when I tried to turn it on I got a "Blocked" message and it automatically turned off again. The irony being I can't make phone calls to get in touch with EE to sort this out.
26-03-2022 08:16 AM - edited 26-03-2022 12:04 PM
Hi there @Nirali
Thanks for coming here.
If you are unable to activate these settings in your My EE account, you would need to call us from another phone on +44 7953966250 and the team will help you get this looked into.
Leanne.
26-03-2022 11:51 AM