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Can’t receive calls abroad

ASMAZIZ
Explorer

‎02-05-2024 08:32 PM

Hi please assist as I can’t receive call and it’s keeps on giving the recipient that the user is currently unavailable I have changed my number into PAYG  in March . I am abroad I can now receive messages but no calls even after  rest of network settings 😞 

called at the helpline but the agent was failed to diagnose the issue and was asked to call later 😞 

 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎02-05-2024 08:37 PM

@ASMAZIZ : When was your SIM moved to PAYG? It takes 30 days to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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ASMAZIZ
Explorer
In response to XRaySpeX

‎03-05-2024 09:39 AM

Yes the number was converted to prepay  while abroad 😞 but the agent didn’t informed me  

0 Helpful