USA roaming

slb06 · ‎30-12-2023

Activated (£25) roaming abroad on my phone. I received a text on the day I travelled. I have now arrived abroad and unable to use my phone to call or receive calls (no service/network available). Understood that roaming was originally activated.

How can this be resolved? Thanks.

XRaySpeX · ‎30-12-2023

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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bristolian · ‎30-12-2023

@slb06 wrote:

Activated (£25) roaming abroad on my phone. I received a text on the day I travelled

What exactly did this text message say? Was it confirming the billing add-on? Or confirming that roaming was activated?

I suspect the former. If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.