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Throttled speeds

Culchie1977
Visitor

‎09-10-2022 10:55 AM

My 5G speed is being throttled to 100mps but according to the app I’m due to get their best available speeds:

 

5BFC3D64-87CD-48B1-886E-875D2500AD2E.jpeg

 How can I get them to honour this?

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎09-10-2022 11:33 AM

@Culchie1977  You’ll have to call customer services about this.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.