Text charges

1Steve7
Explorer

I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?

5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

@1Steve7 : Yes, when you attach a photo to a text your phone turns it into an MMS (Photo Msg) for which you are charged, either 89p on contract or 40p on PAYG, as MMS are not included in your allowances.

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Northerner
EE Community Star
EE Community Star

Hi @1Steve7 

If you are sending them by text messages then they are MMS messages and are chargeable. If you are sending these pictures via a WiFi message service they are free on WiFi and use your data when on the network.

Thanks 




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EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Thank you for your quick response. Can you turn of MMS message and would they be free to send then?

XRaySpeX
EE Community Star
EE Community Star

You can't turn off the MMS conversion but your phone should warn you when it turning it into an MMS & you may then abandon the send. Texts will only be "free" to send (covered by your allowance) when you stop attaching pictures etc. to them.

See Why some text messages are converted to photo messages 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

The decision on what specific content a phone can send by SMS and what requires conversion into MMS, is a phone issue not a network one.

Android phones can be configured to accept the overwhelming majority of emojis by SMS, but animated graphics and photos/videos won't be covered. I have no idea on Apple.

You should always get an on-screen prompt when this conversion happens, enabling you to make an informed decision on how to proceed.