Text charges
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09-06-2025 02:01 PM
I keep getting charged when sending photos by text message. I only have 2GB as I'm on the house Wi-Fi most of the time, is this the reason I get charged?
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09-06-2025 02:34 PM
You can't turn off the MMS conversion but your phone should warn you when it turning it into an MMS & you may then abandon the send. Texts will only be "free" to send (covered by your allowance) when you stop attaching pictures etc. to them.
See Why some text messages are converted to photo messages
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-06-2025 02:07 PM
@1Steve7 : Yes, when you attach a photo to a text your phone turns it into an MMS (Photo Msg) for which you are charged, either 89p on contract or 40p on PAYG, as MMS are not included in your allowances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-06-2025 02:07 PM
Hi @1Steve7
If you are sending them by text messages then they are MMS messages and are chargeable. If you are sending these pictures via a WiFi message service they are free on WiFi and use your data when on the network.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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09-06-2025 02:12 PM
Thank you for your quick response. Can you turn of MMS message and would they be free to send then?
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09-06-2025 02:34 PM
You can't turn off the MMS conversion but your phone should warn you when it turning it into an MMS & you may then abandon the send. Texts will only be "free" to send (covered by your allowance) when you stop attaching pictures etc. to them.
See Why some text messages are converted to photo messages
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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09-06-2025 04:33 PM
The decision on what specific content a phone can send by SMS and what requires conversion into MMS, is a phone issue not a network one.
Android phones can be configured to accept the overwhelming majority of emojis by SMS, but animated graphics and photos/videos won't be covered. I have no idea on Apple.
You should always get an on-screen prompt when this conversion happens, enabling you to make an informed decision on how to proceed.
