Urgently need to speak to someone at EE but office is shut til tomorrow???

[CelesteThomas]

My phone has been stolen and in order to get my insurance claim accepted, I need to:

1) speak to EE and get them to bar/block my phone

2) order a new SIM and confirm date

BUT despite them claiming to have a 24/7 helpline, it's closed- is there anyone I can speak to? Please help

[Katie_B · Accepted solution]

Hello @CelesteThomas. 

Thanks for coming here. 

You can report your phone Lost/Stolen by calling the 24 hour line. 

To speak with a customer care agent to order a replacement SIM and blacklist your device you would need to call during office hours. 

Monday to Friday 8am - 9pm, Saturday and Sunday 8am - 8pm. 

Please let us know how you get on this morning. 

Katie

[CelesteThomas]

Thank you so much for your help Katie, I really appreciate it. Obviously, in my panic, I was phoning the wrong extension so that's a huge help.

Have a lovely day.

Best wishes,

Celeste