Swapped phones and lost voicemails

[Katie21may]

I’ve recently swapped phones (keeping the same number. Just got a new device) and I’ve lost my saved voicemails. I had a few that were from one of my grandparents I lost recently and really want these back. Didn’t even think about this being a problem and needing to save another copy before changing phones. To be honest I assumed they were saved to the sim and would transfer over. Has anyone else had this problem? Does anyone know if it’s possible to retrieve my lost voicemails?? Please help

[Mustrum]

Had you backed them up on iTunes or via iCloud?

You may need someone who can connect to your old phone and look for the files. Alas, unless one of the Apple experts come along, I suspect there is not an easy answer.

If you have an Apple shop nearby I would give them a try, they are likely to have more knowledge than other places.

Hope you get it sorted.

[Katie21may]

Ok thanks for your help. Think I’m going to call EE in the morning then maybe a trip to apple at the weekend. Really want them back