Swapped phones and lost voicemails

[Katie21may]

I’ve recently swapped phones (keeping the same number. Just got a new device) and I’ve lost my saved voicemails. I had a few that were from one of my grandparents I lost recently and really want these back. Didn’t even think about this being a problem and needing to save another copy before changing phones. To be honest I assumed they were saved to the sim and would transfer over. Has anyone else had this problem? Does anyone know if it’s possible to retrieve my lost voicemails?? Please help

[Mustrum]

 Hi @Katie21may  voicemails are only kept for a maximum of 21 days. How long agp did you have them?

How long will my voicemails be available for?

• Your voicemail can store a maximum of 50 messages, up to 8 minutes each.

• New messages are stored for 21 days and after you've listened to them, they can be saved and stored for a maximum of 7 days.

If a voicemail message hasn't been listened to you'll receive a free text alert to let you know it's about to be deleted. Voicemail messages are deleted automatically after 21 days.

https://community.ee.co.uk/t5/Calls/EE-Voicemail-All-you-need-to-know/td-p/1138342

[XRaySpeX]

It's not the swapping of phones that lost your VMs. VMs are not stored on your phone but on an EE server for a limited time. It musta been too long before you went back to them. VMs are kept up to for 21 days while unread or a further 7 days once read & saved.

[Katie21may]

No I’ve had these stored for months maybe even a year. 

[Katie21may]

These voicemails have been saved on my phone for a long time. I recently listened to them and as far as I’m aware they were still there when swapping phones. Now gone 

[XRaySpeX]

Then you can't be talking about VMs but texts.

[Katie21may]

No these were voicemails I had. I went onto phone calls and could play voicemails if been left and had saved 

[Mustrum]

If you somehow saved them on your old phone then it is possible they are still on it.

Have you checked the old phone?

What type of phones are they?

[Katie21may]

I had an iPhone 11 and now iPhone 13. I’ve checked the old phone and they aren’t there. Put my sim back into it and nothing. I had one recent (witching the last week) voicemail transfer over but the other voicemails (months or years old) have not 

[XRaySpeX]

Ah, are they Apple's Visual VMs? I think these are stored on the phone or in the iCloud. We were talking earlier about ordinary VMs.