Strange Call Claiming To Be EE - Is this genuine?

[srose8]

Two calls from 07973100601 the last when answered sounded to be in a call centre and claimed to be the EE loyalty team.

Can it be confirmed this is indeed EE calling (a handful of old posts suggest it may have been used in the past)?

Is there a list of mobile numbers from which EE call available?

If I am sent a PIN as part of the call from 150 would this suggest it is genuine? Immediately the call I also received an SMS from 249 asking how likely I would be to recommend EE.

All just seems a bit strange to receive such a call from a mobile number.

[Chris_S]

Hi @Shmall Thanks for getting in touch with us here at the EE Community.

Those are not numbers that I recognise as being from EE, so I'd recommend forwarding those numbers on to our phishing team, so that they can get those numbers investigated.

You can forward the details to their email, which is phishing@ee.co.uk or you can send a text with the details to 77726

Chris S

[EMUMBY]

Can anyone tell me if 

07864658734 

Is an EE number? They were offering me an upgrade but my online account says I'm not eligible yet?

Thanks 

[Katie_B]

Hi @EMUMBY. 

I am not familiar with this number. 

The best way to check would be by giving us a call. 

Katie

[TraceyO1]

What about 07973 100194? Thanks.

[Michael_D]

Hi @TraceyO1 

That one is one of our numbers that would come up if someone has tried to call you from one of our contact centres. 

You'll not be able to call that number back, as it is just an outbound number, but if they haven't left a message, you can call on 150 to see what the call was for.

Michael

[Ali_A]

Hi 

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

If you're concerned about unsolicited contact from other companies, you can visit How to avoid and prevent scams including phishing, vishing and smishing for hints on how to block and prevent these.

You can also report the call to be investigated at Report a scam call | Help 
Alternatively, text CALL followed by the number that called you, to 7726 

Ali