Stolen phone

Hawker46_01
Visitor

‎05-10-2022 04:16 PM - last edited on ‎05-10-2022 06:05 PM by EE Community Moderator

My daughters phone xxxxxxxxxxxx has been stolen from her school bag whilst at school. We are unable to locate it on find my phone as it is switched off. Can you please block the phone so that it cannot be used

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

3 REPLIES 3
Jon_K
Former EE Employee

‎05-10-2022 06:24 PM

Hi @Hawker46_01.

 

Please get in touch with our Customer Care team as soon as possible to get this blocked.

 

We don't have access to your account on the community.

 

I hope you manage to get it back soon.

 

Jon

slnb100
Visitor
In response to Jon_K

‎10-12-2022 03:40 AM

Thanks i will, is customer care 24 hours?

 

0 Helpful
Jon_K
Former EE Employee
In response to slnb100

‎10-12-2022 08:16 AM

Hi @slnb100.

Have you been able to get in touch about this?

Our main lines opened at 8am.

Jon

0 Helpful