26-09-2024 12:43 PM
Hi. I have a Sim only contract with unlimited calls and texts. Today I got a message after trying to send a text saying I don't have enough Spend Cap balance . I had a look but don't want to increase my spend cap as I shouldnt need to becuase I have unlimited texts. This was working when I last sent a text on Monday (it's now Thursday - I dont send many traditional texts). I saw someone with a similar issue and followed the 'text 150 and arrange someone to call you' advice but then got a text saying 'something went wrong...call us on 150'. When i called back and got to the menu about Spend Cap, it hung up saying it will send me a message about spend caps which it did but I really need to understand why the texts arent working
28-01-2025 08:48 AM
Hi @MCCMP.
Welcome to the EE Community 😊
What network is your number on, and what model of phone are you each using?
Are you able to text her successfully, too?
Peter