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Spend Cap on unlimited texts

Muzmuzmuz
Explorer

Hi. I have a Sim only contract with unlimited calls and texts. Today I got a message after trying to send a text saying I don't have enough Spend Cap balance . I had a look but don't want to increase my spend cap as I shouldnt need to becuase I have unlimited texts. This was working when I last sent a text on Monday (it's now Thursday - I dont send many traditional texts). I saw someone with a similar issue and followed the 'text 150 and arrange someone to call you' advice but then got a text saying 'something went wrong...call us on 150'. When i called back and got to the menu about Spend Cap, it hung up saying it will send me a message about spend caps which it did but I really need to understand why the texts arent working

 

10 REPLIES 10
Peter_W
EE Community Support Team

Hi @MCCMP.

Welcome to the EE Community 😊

What network is your number on, and what model of phone are you each using?

Are you able to text her successfully, too?

Peter