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Spend Cap on unlimited texts

Muzmuzmuz
Explorer

‎26-09-2024 12:43 PM

Hi. I have a Sim only contract with unlimited calls and texts. Today I got a message after trying to send a text saying I don't have enough Spend Cap balance . I had a look but don't want to increase my spend cap as I shouldnt need to becuase I have unlimited texts. This was working when I last sent a text on Monday (it's now Thursday - I dont send many traditional texts). I saw someone with a similar issue and followed the 'text 150 and arrange someone to call you' advice but then got a text saying 'something went wrong...call us on 150'. When i called back and got to the menu about Spend Cap, it hung up saying it will send me a message about spend caps which it did but I really need to understand why the texts arent working

 

10 REPLIES 10
Muzmuzmuz
Explorer

‎26-09-2024 12:30 PM

did you get this resolved? I've the exact same issue

 

bsgbsg
Investigator
Investigator

‎26-09-2024 01:05 PM

Not sure what happened, but my texts worked after a day or two.

Debbie_G
EE Community Support Team

‎26-09-2024 03:03 PM

Hey @Muzmuzmuz 

Thanks for coming to the community.

I'm sorry to hear you're experiencing issues when trying to send a text. 

Are these standard texts to UK mobile numbers?

Are your messages trying to send as SMS or MMS?

Debbie 🙂

XRaySpeX
EE Community Star
EE Community Star

‎26-09-2024 07:48 PM

Have inserted an emoji or attached a picture or something to the text? These turn the normal SMS text into an MMS which is chargeable outside your text allowance.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bsgbsg
Investigator
Investigator
In response to XRaySpeX

‎27-09-2024 08:50 AM

If that is the case, the message could be improved to reference SMS and MMS separately.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to bsgbsg

‎27-09-2024 10:42 AM

@bsgbsg : What msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Sue225
Visitor
In response to Muzmuzmuz

‎11-11-2024 05:14 PM

I have just had the exact same. I can't make calls or send texts. When I phoned 150 they only ask you to press either 1 or 2 then they cut you off & send a link which doesn't answer why this has happened

0 Helpful
Linzi_H
EE Community Support Team
In response to Sue225

‎12-11-2024 08:47 AM

Hi @Sue225 

Welcome to the community.

Are these standard texts and calls to UK numbers that you're having some trouble with?

Do you have a Spend Cap in place on your account, and if so, is this set at £0?

Linzi 

MCCMP
Visitor

‎27-01-2025 09:33 PM

I have exactly the same - my wife has unlimited sim and has a £50 spend cap in place - she can text anyone else but me - it says she has reached spend cap and will not send .... so yes standard and yes UK and yes has spend cap in place (with no spend registered this month). 

Any helpful answers would be appreciated 

Mark

0 Helpful