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So angry

Harriet30
Visitor

‎06-03-2023 02:19 PM

  • Hello I have just been cut of from all servers and sent an message saying to top up 50£ after having been with you for years I have special deals for my loyalty and I’ve traveled all over the world with this number I can’t even ring you becuse im in Spain right now . I’m very upset
0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎06-03-2023 03:30 PM - edited ‎06-03-2023 03:31 PM

Hello @Harriet30 ,

Welcome to the community,

Are you on pay as you go or contract?

How long have you been away from the UK?

It looks like if on pay as you go your sim has gone into hibernation. 

In order to help you we need more information.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

If you have Skype, you can ring customer service for free:

https://ee.co.uk/contact-ee/account-billing/mobile

Just to let you know this is not customer service, but a public forum, where we try to help each other.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.