Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Network issue.

Rhona14
Investigator
Investigator

‎10-07-2024 09:32 AM

Can anyone help ? I have had a disconnected network on my phone for nearly 8 weeks now. Cannot use my phone at all to call or text,nor can I recieve any. Several chats later,still no further forward. Having a detrimental impact on my business. Really angry EE customer.

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎10-07-2024 09:51 AM

What do you mean by "disconnected network"? Does your phone show coverage indicators? Are you in the UK or abroad?

Are you on PAYG or pay-monthly? Who were these "several chats" with?

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎10-07-2024 10:03 AM

@Rhona14  Are there others around you also on EE that have a working connection?   If there is this points to a device or an account issue not a network problem.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful