Sending and Receiving Picture Messages on EE

[Christopher_G]

We’ll help with setting up your phone for sending and receiving picture messages. Have you received a message with

https://get.mms.ee.co.uk/ee/ included within? Read on.

Will I be charged for sending picture messages?

You will be charged if you send a picture message, for the latest prices see our pay monthly price guide or the pay as you go price guide.

Can I buy a picture message add-on to save money?

Yes you can, to buy an add-on just log in to your My EE account.

Once you're logged in, select Plans & Add-Ons and then Get Add-Ons.

My phone can’t receive pictures, how do I set this up?

For most phones, you can download the settings needed from our online set up tool.

If you're an iPhone user and you're having difficulty setting up picture messaging, please see the About iMessage and SMS/MMS Apple support pages.

If you’ve received a message from one of your contacts saying:

"I've sent you an EE Photo/Video Message. Go to https://eeuk.mms.ee.co.uk/eeuk/ Your message is valid for 7 days."

This could mean that your phone needs to be set up for picture messaging.

Why have I been charged for sending a text message?

There are times when you might be charged the cost of a picture message when you thought you were sending a free text within your allowance.

This may be because your text includes a non-standard smiley or symbol such as an emoticon or emoji. 

Depending on what device you are using a text message with an emoji included may be converted into a picture message, which is chargeable.

Some devices may also convert a text message into a picture message if this is over 160 characters.

This isn't something that EE or any network controls, as it's down to how your device works, but it's straightforward for you to change this.

Full information can be found on our will I be charged for sending an Emoji/Emoticon post.

Have any questions? tap 'reply' below and let us know.

[Leanne_T]

Morning @Garth5 

Which phone are you using? 

Are you on pay as you go or pay monthly? 

Leanne 🙂

[Garth5]

pay monthly

[Leanne_T]

Thanks @Garth5 

Which model phone are you using? 

Leanne.

[Amelia786]

I searched on every forum on internet and eventually end up fixing this by sending or receiving iMessages photos on your iPhone. Here are some steps you can try to fix the issue:-

1. iMessage Enabled:- Ensure iMessage is enabled on both your iPhone and the recipient's iPhone. Go to Settings > Messages and toggle iMessage on if it's disabled.

2. Restart iPhone:- A simple restart can often resolve temporary glitches.

3. Turn iMessage Off and On:- Go to Settings > Messages and toggle iMessage off, wait a few seconds, then turn it back on.

4. Check MMS Messaging (For Non-iPhone Recipients):- If you're sending photos to someone who doesn't use an iPhone, iMessage won't work. Your iPhone will default to MMS messaging, which has size limitations for photos. Ensure your cellular plan supports MMS and that the photo size isn't exceeding the limits.

5. Update iOS:- Outdated software can sometimes cause issues with iMessage. Go to Settings > General > Software Update and install any available updates.

6. Reset Network Settings:- Go to Settings > General > Reset > Reset Network Settings. More instruction below.

https://www.youtube.com/watch?v=6eP6v2AsAag&ab_channel=TheGeekPage

[XRaySpeX]

@Amelia786 : 

1. This thread is at least nearly a year old.
2. This thread is about MMS (Picture Msgs). These are not iMessages which just use data.
3. This is a general device-independent thread, not specifically about Apples.
4. MMS are not included in any plan. In some cases time- & quantity-limited add-ons may be purchased.

[Chris_B]

@Amelia786   just want to quickly point out that the only thing you’ve got right here is item 4 which is applicable to this thread.        But this also includes iphone users.  As iphone can send and receive MMSs.  And iMessage can de switched off  it doesn’t have to be used.   Don’t assume every I device user uses iMessage.