SPENDCAP UNBAR

[Jo-Anne]

i have tried to enter a competition but told that i have a 3rd party bar when i have txt UNBAR or SPENDCAP to 150 it says i have no 3rd party bar?? but still wont let me enter a competition can anyone help me please? thanks

[Somm]

I would like to unbar my account please 

[James_B]

Hi @Somm,

Welcome to the EE Community. 🙂

Which bar do you need to remove from your account?

Thanks

James

[Robertson666]

I'm having similar issue. I text to enter a competition. I get a message saying I can't until I send text to unbar my account from third party charges. I did that. Try to enter again, but get the same message saying I'm barred. Texted to unbar again  - reply says I'm NOT barred. Try again and am told I AM barred. Turn phone off and restart as I read elsewhere that could be the problem. Nope - problem persists after trying to enter competition;  and texting unbar again upon which I'm told I'm not barred but when enter again still told I'm barred. So basically I'm simultaneously being told I'm barred but when try to unbar I'm told I'm not. 

I'm on EE contract. 

[Leanne_T]

Hi @Robertson666

Thanks for coming to the community. 

If you get in touch with our Mobile Care team, they will be able to get your account looked into and help you with the bar.

Let me know how you get on 🙂

Leanne.

[Gem43]

I keep getting this message at 10.10am every single day but have not tried to use any services so don’t know why I keep getting this message!?!

[Christopher_G]

Hi @Gem43

There must be something that's triggering this message. I'd recommend speaking to our Mobile Care team so they can look into this for you.

Let us know what happens.

Chris

[Jacxgregory]

Mine had a CAP I was unaware of too. Is this a new thing EE do automatically? 

[Leanne_T]

Hi there @Jacxgregory

Thanks for posting.

You can manage your spend cap in your My EE if you don't wish to have any restrictions. 

Please see our How do I set up and manage Spend Cap?, for details 🙂

Leanne.

[Gough90]

I have texted a number to donate money for charity and I kept getting this message

You are unable to use this service; you have a 3rd party bar. To remove the bar text UNBAR to 150  

Will I have been charged for this? My current bill hasn't been produced yet.

[XRaySpeX]

@Gough90 : You are not charged for texting 150.