Roaming set up for Canada
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03-09-2023 12:09 PM
How can I find out if my phone is set up to use in Canada and the US?
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03-09-2023 02:51 PM - edited 03-09-2023 02:51 PM
Hi @jtconstruct
Welcome to the community.
If you text ROAMING to 150, you should receive a message back confirming if you're set up for international roaming. Your price plan in your My EE account will let you know if roaming is included abroad, or you can check our roaming tool.
Chris
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03-09-2023 02:51 PM - edited 03-09-2023 02:51 PM
Hi @jtconstruct
Welcome to the community.
If you text ROAMING to 150, you should receive a message back confirming if you're set up for international roaming. Your price plan in your My EE account will let you know if roaming is included abroad, or you can check our roaming tool.
Chris
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03-09-2023 04:43 PM
As it is not in EU, if you are on contract, you may use your usual UK allowances there with up to 50 GB data per billing month if you have more, when you buy for £15 / month or have already as a Smart Benefit the Roam Abroad Pass or you have an EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/help-new/roaming-costs/countries/usa.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
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