Roaming in the USA and Canada

[KyleE123]

Been in Canada the past few days and was working fine. But since mid day it's been patchy with giving me signal to anything with no R symbol appearing on my bars. Any help appreciated 

[bristolian]

The only way of knowing for certain that roaming is enabled, is that it's previously worked - be it to make/receive calls, send/receive text messages or use mobile data.

The text message confirmation of "your phone being setup for use abroad" is the next best thing. Any pay-monthly user who's travelled abroad without having this - billing add-ons are different - shouldn't just presume their issue is the same. It could well be, but that's not guaranteed.

[Lawrence24]

I've reset my networks settings, rebooted my iPhone (15 Pro). Nothing works, tried manually connecting to a network and it doesn't change.

I've checked limits etc. it was working Wednesday but today and yesterday it's not working. What's going on?

i occasionally get a bar but then it drops and shows SOS.

can someone from EE help me? I can't make calls .

[Ktap1]

Cheers for the update, I phone CS technical support and they answered then hung up on me after 10 minutes of waiting. Hopefully this gets rectified soon. 

[anilsehmi]

Same problem. I have arrived in Miami and both me and my wife’s phones not working at all. Called CS and they said it’s a network problem between EE and the US service providers. 

EE can you please confirm if this is the case or are we being led up a garden path??

[anilsehmi]

Arrived in Miami last night. No welcome text and no network coverage. Same with my wife’s phone on EE as well. 

we are both pay monthly and have the roaming abroad pass added as I checked my EE app. 

can’t make or receive calls or texts at all. 

spoke to EE CS and they said it’s a network issue between EE and the US providers however I’m not sure how true this is. EE please can you confirm if this is the case or are we being led up a garden path here. 

really inconvenient as we have kids and it’s hard to contact them now. 

@ee

[XRaySpeX]

As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks. On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you have the text message that confirms your roaming facility is active (ignore anything to do with your roaming pass) then it's likely your issue is related to the problems being reported in another thread. But there's no way of knowing for certain until that issue is resolved.

All you can do is periodically toggle flight mode and/or try manual network selection.

[PD91]

Hi anilsehmi, we landed in Orlando last night after a trip to Las Vegas, and we’ve got exactly the same problem. I had to contact my Mum back in the UK via WhatsApp voice call through the hotel WiFi and she managed to speak to an EE advisor. Apparently there’s a major outage across the USA for EE at the moment, and the advisor wasn’t able to say when it would be fixed. I stumbled across your post through a Google search so just thought I’d let you know you’re not alone! 

[anilsehmi]

Thanks pal 

Yep it’s a major issue at the moment mate. Not sure how long it will take to resolve but fingers crossed. 

[anilsehmi]

Yep we activated the roaming via text and for more peace of mind I even spoke to EE in the UK before we flew off just to make sure our roaming services were all good to go.  Never had this kind of an issue before