Roaming in the USA and Canada

[KyleE123]

Been in Canada the past few days and was working fine. But since mid day it's been patchy with giving me signal to anything with no R symbol appearing on my bars. Any help appreciated 

[nigewhit]

I have paid for roaming but on arrival in Canada it is very poor. Very intermittent..

[bristolian]

Roaming is a free facility, what you've likely paid for is a billing add-on to reduce the cost of it.

In what way is your roaming service "very intermittent" - can you explain the symptoms? Does your phone show a connection to any Canadian networks? It is they who provide coverage in Canada.

[claurence22]

Hi, I'm in the USA and I'm on a monthly plan with EE in the UK. I purchased the Road Abroad Pass and I still don't get any reception from any of the carriers here in the US. Already tried restarting my device multiple times and toggled the airplane mode countless times.

Hope someone could help with this.

[XRaySpeX]

@claurence22 : As you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[EllieB27]

Hi Claurence22 - i am in the USA too with a roam abroad pass and have no 4G signal at all for the last 6 hours. Did you find a solution?

[XRaySpeX]

@EllieB27 : It's above!

[Marv13]

I am in the New York area and not able to roam whereas I could do it yesterday. I have tried ds usual tricks restarting the phone manual network search etc.

Still no luck. It would be nice to know the solution.

Regards

[Paul494]

My uk mobile shows connection to Verizon in florida and has worked fine for a couple of months , until today and now every time I call out it immediately shows call failed 

text is working and WiFi for what’s app or face time 

[Rach147]

Hi

I have an IPhone 14 and have been in the USA for a week and my roaming pass has been working fine. It has suddenly changed to SOS mode and I can’t get a network I have reset phone, changed auto network on and off, airplane mode on and off also and turned it off for a while nothing is working can this be looked into as with the time difference I am unable to call 

thanks Rach