Roaming in the USA and Canada

[KyleE123]

Been in Canada the past few days and was working fine. But since mid day it's been patchy with giving me signal to anything with no R symbol appearing on my bars. Any help appreciated 

[Katie_B]

Hi @RoamingCanada. 

I have sent you a private message. 

Katie

[Christopher_G]

Hi and welcome to the community, @KatharineMay 

I've sent you a private message, could you take a look and get back to me please?

Thank you.

Chris

[KyleE123]

Anyway you can help me out?

@Christopher_G 

@Katie_B 

[efong]

I have been in the US for 2 weeks now and network has been working perfectly fine with my free roaming pass. Suddenly it’s showing SOS only and nothing works unless I connect to WiFi. 

[Leanne_T]

Hi @efong 

Thanks for coming to the community. 

Can you try and manually connect to a different network which shows available in your phone settings? 

Does signal show if you manually connect? 

Leanne.

[Guest12]

Same issue with an android phone. I set the roaming further with the customer service team. Switched on off several times. Looked for network manually. Nothing works. 

[efong]

Tried that and it connects for a minute but then goes straight back to SOS

[XRaySpeX]

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[XRaySpeX]

@Delly82 : Same advice applies to you as I gave to OP.

[GHawkes]

Having  the same problem as everyone else from Florida