Roaming in the USA and Canada

[KyleE123]

Been in Canada the past few days and was working fine. But since mid day it's been patchy with giving me signal to anything with no R symbol appearing on my bars. Any help appreciated 

[XRaySpeX]

@Paul494 : Coupla months? You better head back to the UK pronto.

EE roaming benefits are intended for UK residents who spend no more than 2 months out of UK in any 4 month period.

[williamg97]

I am also getting the exact same - I'm also in New York and getting SOS only. Seems like there is an outage as many people are reporting this. 

[AC-CO]

I am also in US- I’ve had intermittent 5g and my husband has no 5g. We are in our 2nd week here and it has worked fine before with our included roaming passes. We have tried rebooting and other obvious solutions. 

Is there an issue  with EE roaming? 

[williamg97]

It looks like roaming is having issues across the board. Many of us are on a trip to New York atm & those of us on EE are getting SOS only. 

[XRaySpeX]

@AC-CO : Not generally but you may have - see above.

[RoamingCanada]

I am having exactly same problem.

I have been travelling in USA Canada since 2 June and had excellent service suddenly No Service have checked all settings are still same and tried restarting phone etc, can't connect EE as office closed...any one else having same problem now???

[KatharineMay]

We paid for the entire family to move onto the All Rounder plan for a trip to the USA and suddenly today, none of the Roaming services are working, after it working fine for several days. We have tried all the options, from restarting the phone to turning on and off the Auto network selection. Nothing is working and this resulted in my 16 year old daughter being stranded without her phone and no way to turn for help,

We need help urgently and this roaming problem fixed.

[Ercxx10]

Hi, I have been in Canada for 5 days and my roaming has been working fine. I have a roaming pass as part of my contract. This morning it randomly went off for about 30 mins showing SOS mode and then came back on. The same thing has now happened, but it is not seeming to come back on. Please can you tell me how to fix this as I think there is an issue. Thanks 

[Ercxx10]

Same issue here, but in Canada. Needs fixing asap EE as people are relying on their roaming to work 

[Ercxx10]

I have a data roaming pass included in my monthly contract and arrived in Canada on Saturday to which everything has been working fine. However this morning this all stopped working and my phone was just showing SOS. After half and hour or so, this came back on. However now it has happening again. Please help and sort this issue as this is something extra I have paid for an am relying on this service whilst I’m away. Thanks