26-02-2024 11:26 AM
Hi I'm roaming in Portugal and the service appears to be nonexistent. I switch to my EE SIM and no data at all. Can someone help?
26-02-2024 12:01 PM
Hi @pd3417
Did you activate roaming on your account before leaving the UK.
If not you'll need to download Skype and use the number in my signature over WiFi to contact EE.
Thanks
26-02-2024 03:42 PM
Your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.
On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?
If you now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.