Roaming charges - need clarification on £2.29 per day vs. Roam Abroad Pass

[Nigel_HD]

My account add-on states: £2.29 per day for EU roaming (which cannot be removed).

If I take the option for a 'Roam Abroad Pass' for £15 (just for the time I am away) does this 'disable' the £2.29 per for EU roaming.  I see no logic in paying twice.

[Defang]

I discovered the same thing.

I think there is confusion in the name and function of the £2.29 for EU Roaming. 

It means that EE will charge you £2.29 each day you use your allowances abroad. £60~ a month on top of your normal payment.

The 2.29 daily charge simply allows you to use your allowance abroad.

You can avoid the charge by activating another additional add on  (the names of those are also a bit confusing  and have changed too).

[Nigel_HD]

I now understand I should have texted ROAMING PASS (and not ROAMING).

My current month has (to date) used 9 days x £2.29.  If I buy a ROAMING PASS today for £15 will it cancel out the previous 9 days charges and give me the free remaining 2 days within the 'ROAMING PASS' ?  Otherwise 11 days will cost me £25.19 at the £2.29 per day.

[James_B]

Hi @Nigel_HD,

Sorry, activating the roaming pass now wouldn't cancel any roaming charges that have already been billed.

James

[Nigel_HD]

So if I had purchased the ROAMING PASS before I left the UK, would it have covered me for a month (overlapping two billing cycles) - remembering, of course, to cancel it when I return to the UK ?

[James_B]

Hi @Nigel_HD,

You'd have been charged a pro-rata amount for the time you had the pass leading up to your billing date then £15 for the following billing period.

James

[Nigel_HD]

Sorry for not yet understanding exactly how this works with the pro-rata charge.  Having read further, I thought the £15 ROAMING PASS was for a rolling 30-day period so (if selected before leaving the UK) would have covered me for 3 days 'last month' and 11 days 'this month', after which I cancel it and have a single one-off £15 charge.

[James_B]

Hi @Nigel_HD,

The pass is charged per billing period. If you cancel during your monthly billing period you’ll be charged £15 for the full month, not just for the days you had the pass.

Hope this helps.

James

[Nigel_HD]

So I think I'm finally there.  If I had selected ROAMING PASS before I left the UK, I would have been charged 3/30 x £15 for the three remaining days of my billing cycle, then a full £15 for the next billing cycle (only 11 days in France, but then I would cancel).

[James_B]

That's right @Nigel_HD 

James

[XRaySpeX]

---

@James_B wrote:

You'd have been charged a pro-rata amount for the time you had the pass leading up to your billing date

---

Are you sure about that? Where's that documented?  How do I get the Roam Abroad Pass? makes no mention of it:

How much does the Roam Abroad Pass cost?

£15 per month. This cost will be added to your monthly mobile bill and will appear as a separate line in the add-ons section of your bill. 

---

unlike the previous How do I get the Roam Further Pass? which does:

How much does the Roam Further Pass cost?

£15 per month. This cost will be added to your monthly mobile bill and will appear as a separate line in the add-ons section of your bill. If you add this service in the middle of your monthly billing period then the cost in the first month will be prorated.

---

Why hasn't that sentence been carried forward if it's still meant to be pro-rated in 1st month?