Roaming USA

[Maestro100]

Once again my roam abroad pass for the USA doesn't work, so unable to use my phone. I activated the pass in the UK before I left for the  USA this time. Why does it not work?

By the way I have turned on roaming on my phone and familiar with how it works. Years ago on my other EE phones, they automatically found a USA network when arrived in the USA and my phone would work.

Last time, I contacted customer service via chat and it took hours going backwards and forwards and a solution was not found. Can anyone help resolve this issue?

Thanks 

[Chris_B]

@Maestro100  Have you tried just restarting the device?  

[Maestro100]

Yes, I've tried that.

[Leanne_T]

Hi @Maestro100 

Have you tried searching for networks in your phone settings? Do any show available? 

Leanne.