Repeated re-start messages?

andrewb621 · ‎30-09-2024

I have received the same re-start message from EE four times in 6 days...I have restarted every time...is there a problem with the updates, or the messaging?

"Great news! We've updated some of your network settings, please restart your phone to make sure it's up to date."

Alex_H · ‎30-09-2024

Hi @andrewb621,

Thanks for visiting the EE Community

Our system will regularly send updates through to your number and when it is done you will get that text, however it is unusual for them to be so close together like that. Most likely the message has been sent multiple times by mistake rather than it continually updating.

As long as your service continues working as normal the texts are nothing to worry about, but if they do continue I would suggest giving our team a call on 150. They can access your account and confirm if there have been multiple updates in a short time on your number and check that they have completed without any error.

Alex

View solution in original post

Alex_H · ‎30-09-2024

Hi @andrewb621,

Thanks for visiting the EE Community

Our system will regularly send updates through to your number and when it is done you will get that text, however it is unusual for them to be so close together like that. Most likely the message has been sent multiple times by mistake rather than it continually updating.

As long as your service continues working as normal the texts are nothing to worry about, but if they do continue I would suggest giving our team a call on 150. They can access your account and confirm if there have been multiple updates in a short time on your number and check that they have completed without any error.

Alex