29-09-2024 03:21 AM - edited 29-09-2024 03:22 AM
Why is has my service gone on 2 esims both got no service and mobile is gone off app but broadband still there
29-09-2024 09:15 AM
The mobile network & fixed-line broadband use different technologies.
If you've not done so already, try toggling flight mode to ensure your phone hasn't "dropped off" available coverage.
Use the "check service status" option on https://ee.co.uk/help/mobile-coverage-checker in the first instance, to check for local service outages. The "report a problem" link should be used if no issues are reported but EE users continue to have issues.A loss of coverage will remove the ability to make/receive calls, send/receive texts or use mobile data.
If you're in the UK and have a WiFi connection, you can use WiFi-calling to keep using your phone as normal without needing network coverage.