Unable to receive phone call

[Kaf26]

I have the same problem since yesterday. I don’t have a smartphone, it’s just a basic Dori  payg mobile phone 3G, I use for texts and calls. I can make a call but it says Number not recognised on the recipient’s phone,  I can’t receive calls, when they try to call me it says ‘number not recognised’..  I tried calling my landline, it says ‘there is no reply’ yet my mobile doesn’t ring.

its been fine until yesterday, It has a roaming eu add on because I am in the Channel  Isles.

Can anyone help please ?

[James_B]

Hi @Kaf26,

Are you using a pay as you go or pay monthly plan?

James

[Kaf26]

Yes James, but am in Jersey, I am debited £5 a month, instead of the £10 I was paying when in the uk. Apparently I have to have £5 credit in the background in order to buy the £10 eu roaming for 7 days. When I call the U.K. it says on their phone Unknown number, this started happening yesterday. And nobody can call me. I can receive texts though
Thanks for your response, any help will be gratefully received.

Sent from my iPad

[James_B]

Hi @Kaf26,

Have you tried restarting your phone to reset the connection to the roaming network you're using?

James

[Kaf26]

It’s only a basic Doro mobile phone. I have turned it right off and back on. There isn’t any other way to restart it
kaf


Sent from my iPad

[XRaySpeX]

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Kaf26]

I still have the problem of not receiving calls which is particularly annoying because it’s costing me £10 roaming every 7 days whilst in the Channel Isles. When I call my sister in the uk her screen shows ‘unknown number’. I can make calls but not receive them. I don’t know how to resolve this. 😳

[XRaySpeX]

How are you paying for calls? Have you a pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Kaf26]

EE debits me £ 5 every month, they said I cant use this as credit because they say it has to be in the background in order to buy roaming add ons. Since July I have had  to buy a roameu7d costing £10 in order to use my phone in Jersey for 7 days.. Until a few days ago it was fine to make and send calls and texts. I don’t have a smartphone so have never used any data. But now, I can make calls and send texts but nobody can call me.

[Christopher_G]

Hi @Kaf26 

Welcome to the community.

Could you try restarting your phone please? Let me know if it's working any better today.

Chris